The Technical Security Implementation Manager is responsible for the onboarding function of new customers and existing customer data for a wide variety of both government and commercial clients.

Data is onboarded from a variety of sources including on-premises equipment and public cloud technologies, including log data and network traffic from a range of computer networks, servers, and appliances.

Key Responsibilities:

Onboarding Design/Architecture

Interpreting solution requirements to create and document an onboarding design in the form of customer facing high-level design documents, covering the high-level infrastructure architecture, proposed log source onboarding methods, and proposed security use cases. Production of capacity models reflecting into the design.

Technical Implementation Management/Systems Integrator

Producing project initiation documents and socialising the design. Producing organisational level and detailed project plans and managing projects through to resolution and delivering into service with the SOC and support teams. Holding regular customer and internal project management calls with actions and issues. Documentation of operational procedures and obtaining customer contact/ escalation details for in-life service utilisation. Conducting acceptance into service meetings.

Team Management

Managing the team’s ticket queue, task allocation for tickets and tasks required to onboard new customers and maintain/upgrade existing customers. Allocating tasks to team members and tracking their progress through to resolution.

Service Validation

Testing and checking the work performed by the onboarding team, providing test reports for customers.

Ongoing audit activities across all customer environments.

Service Improvement

Researching and recommending new and useful operational improvements, to enable faster turnaround of new customers and existing customer upgrades.

Working Relationships

Building and sustaining good working relationships with internal teams and customers.

Essential Experience:

Understanding of cyber security and SIEM.

Practical experience of at least 3 of the following products:

• • Microsoft Sentinel, Sentinel data connectors
  • Azure Infrastructure, Azure Log Analytics, Entra ID
  • Microsoft Defender for Cloud
  • Microsoft Defender 365
  • Microsoft Office 365
  • AWS IAM
  • AWS SQS

Planning and organisational skills to deliver multiple concurrent time sensitive projects and meet deadlines. Ability to work under pressure whilst maintaining excellent internal and external communication. Project management experience would be beneficial.

Experience to analyse customer requirements/statements of work and produce Project Initiation and technical architecture/design documentation.

You must be willing to work with customers both face to face and remotely and have the confidence and skills to be a positive ambassador for e2e-assure.

Desirable Experience:

Some experience with operational acceptance testing and introduction into service processes.

Knowledge of public cloud platforms including Google Cloud Platform.

Scripting skills, Python, Bash

Understanding of networking concepts and technologies such as firewalling, switching and routing

Logging technologies e.g Syslog NG SYSmon

Knowledge of Linux or Windows administration.

Experience of SIEM tools, and vulnerability scanning toolsets.

Additional Information:

Location: This is a hybrid role. Most of your working time will be from home, however, travel to our office in Oxfordshire will be required. Some further travel may be required.

Hours:  40 hours per week.

After being provisionally offered a job, candidates will be DBS and background checked by a third-party and must be eligible for SC and NPPV3 clearances (we will put you through this process). Failure to pass these checks may result in your employment being discontinued.

We expect e2e-assure employees to have a high standard of personal integrity, both during and outside work time, including how they present themselves online. We may conduct background and open-source checks to verify this.

How to Apply

To apply for this role please send your CV to Careers@e2e-assure.com

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