Application Support Engineer

e2e-assure are looking for an Application Support Engineer to join our Research & Development team. This friendly and dedicated team is responsible for the advancement of our innovative security monitoring platform and developing new solutions that meet the cyber security needs of our growing portfolio of customers.

We work on genuinely exciting, industry-leading requirements that lead to truly effective solutions. Collaborating with cyber security professionals we see the fruits of our labour make a difference to the front-line every day and feel part of something important.

You will act as first line support and ensure that user requests are recorded and responded to, provide initial troubleshooting, and escalate as necessary. Training will be given so that you are able to answer user queries and help resolve problems.  You will help us to ensure timely resolution of issues and assist in creating and updating help desk documentation.

Candidate Attributes

Essential

  • Customer focused attitude and a commitment to excellent service
  • Excellent verbal and written communication skills
  • Ability to manage multiple tasks and prioritize effectively
  • Problem solving skills
  • Attention to detail
  • Fast learner and conscientious

Desirable

  • Experience with Unix based operating systems
  • Experience of a ticketing system (ITSM/ Jira)

Additional Information

This role may occasionally involve travel, including abroad, for which we will provide accommodation and expenses when necessary.

Salary: £25,000 – £27,500 per annum, depending on experience

Location: This is a hybrid role, based at our offices near Didcot, Oxfordshire 3 days per week

Relocation Allowance: A relocation allowance is available for this role, if applicable

Benefits: Pension scheme, 25 days annual leave + Bank holidays (with additional for continued service), enhanced maternity/ paternity/ sick pay, Cycle to Work scheme, Home & Tech purchase scheme, Employee Assistance Program for mental health and wellbeing, neurodiverse support, inclusive and friendly working environment

Clearance: Individuals in this role must be eligible for SC and NPPV3 clearance. This requires residency in UK for the last 5 years. Failure to pass these checks may result in your employment being discontinued.

e2e-assure is an equal opportunities employer. We understand the importance of diversity and inclusion to the success of e2e-assure as a business and are committed to providing a diverse working environment.

We expect e2e-assure employees to have a high standard of personal integrity, both during and outside work time, including how they present themselves online. We may conduct background and open-source checks to verify this.

How to Apply

To apply for this role please send your CV to Careers@e2e-assure.com

To view our full candidate and careers data policy please visit https://e2e-assure.com/candidate-privacy-notice/