e2e-assure, a leading provider of Managed Threat Detection and Response (MTDR) services, is thrilled to announce its shortlisting for the Best Customer Service award at the prestigious SC Awards 2025.
This recognition highlights e2e-assure’s ongoing commitment to delivering exceptional customer experience. Unlike many providers, e2e-assure focuses on building strong, long-term partnerships with its clients. It offers a boutique, client-first approach that prioritises flexibility, responsiveness, and deep integration.
Importantly, customers receive 24/7/365 UK-based support from the company’s highly certified Security Operations Centre (SOC) team. This includes phone, email, ticket, and Microsoft Teams support—all at no additional cost. Average threat detection times are under five minutes. Additionally, customers benefit from rapid remediation, regular threat hunting, and strategic service reviews.
To further support clients, e2e-assure provides clear onboarding documentation, configuration guides for over 60 log sources, and in-depth FAQs. It also offers training videos and monthly feedback loops, which ensure resources stay relevant and accurate.
What sets e2e-assure apart is its innovative SOC Channel app for Microsoft Teams. This app allows customers to receive real-time alerts, communicate directly with analysts, and stay informed—without leaving their day-to-day workspace. As a result, clients experience greater peace of mind and seamless collaboration.
In fact, the company’s customer satisfaction is backed by data. Its Net Promoter Score stands at 88.8, significantly higher than the industry average.
Insights from an independent customer consultancy survey further validate e2e-assure’s strength in customer service. Clients shared that they “have a stronger relationship with e2e than with much larger providers.” They also praised the company for its “client-first rather than margin-first approach.”
In contrast to many providers, e2e-assure offers contractual flexibility, including zero lock-in and rolling terms. For clients, this means they stay because of value—not obligation.
About the SC Awards:
The SC Awards celebrate excellence in cyber security. Each year, they recognise companies that demonstrate innovation, leadership, and outstanding service. Being shortlisted reaffirms e2e-assure’s position as a trusted partner, delivering security with expertise, empathy, and care.
